QA and Testing Details

QA and Testing Overview

SOFTWARE SUPPORT

We provide software support service to help its clients troubleshoot & resolve issues related to software applications. It includes assistance with installation, configuration, usage & maintenance of software products. The primary goal of software support is to ensure that the software applications operate reliably, efficiently & as intended.

The Software Support service is delivered through a variety of channels, including :

A dedicated helpdesk that provides assistance to clients via phone, email, or chat.

Remote support that allows support technicians to access client machines or servers to troubleshoot and resolve issues.

On-site support for complex issues that cannot be resolved remotely

QUALITY ASSURANCE & TESTING

Quality Assurance & Testing is a critical service to ensure that software products & services meet the required quality standards. QA involves a set of activities that are designed to prevent defects, identify issues and improve the overall quality of the product or service. The primary goal of QA is to enhance customer satisfaction by ensuring that the products or services meet or exceed customer expectations.

The scope of QA services typically includes quality planning, quality control, quality improvement and process improvement. QA services are delivered through a variety of channels, including consultancy, testing and auditing. These services help clients define and implement quality standards, processes and systems and ensure compliance with quality standards, regulations and industry best practices.